Refund policy

Returns & Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible, items must be unused, in the same condition as received, and returned in their original packaging with proof of purchase. Due to hygiene reasons, personal care products (including nasal sprays) may not be eligible for return once opened or used.

How to Start a Return

To initiate a return, please contact us at info@vantalea.com.

Returns must be approved before being sent. If your request is accepted, you will receive instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Return Address

Address：浙江省金华市金东区孝顺镇金东经济开发区常春西路887号9栋2楼
2nd Floor, Building 9, No. 887 Changchun West Road, Jindong Economic Development Zone, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province

Packing Requirements

• Items must be securely packed to avoid damage during transit
• Original packaging and all components must be included
• Items must not show signs of use

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:
• Opened or used personal care products
• Perishable goods
• Custom or personalized items
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Exchanges

To exchange an item, please return the original product and place a new order once your return is approved.

EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without justification. Items must still meet the return conditions stated above.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@vantalea.com.

Returns to Sender (RTS) & Failed Deliveries

Once an order has been dispatched, we are unable to guarantee successful delivery where the failure is attributable to circumstances beyond our control. An order may be returned to sender in the following circumstances:

• An incorrect, incomplete, or undeliverable address was provided at checkout
• The parcel was not collected from a collection point or post office within the carrier's specified holding period
• Delivery was attempted on multiple occasions and the parcel could not be received
• The recipient refused acceptance of the delivery

In such cases, the order will be treated as fulfilled upon dispatch. We reserve the right to deny refunds for the original order value and any associated shipping costs. Where we, at our sole discretion, agree to reship the order, a new shipping fee will be charged.

By completing your purchase, you confirm that the delivery address provided is accurate and that you accept responsibility for ensuring the parcel can be received. You acknowledge that RTS orders are not automatically eligible for a refund or replacement.